Privacy Policy

Scribe & Quill Guild ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By accessing or using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This may include your name, email address, postal address, and telephone number when you register for an account, subscribe to our newsletter, sign up for events or workshops, or make purchases through our site.
• Transaction Data: Information related to purchases you make, such as details of books bought or services acquired. We do not store full payment card details; these are processed securely by third-party payment providers.
• Usage Data: Information about how you interact with our site, such as pages visited, time spent on pages, referral sources, and other browsing activity. This helps us understand what content is most popular and how we can enhance user experience.
• Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our site.
• Correspondence Data: Records of communications when you contact us with inquiries, feedback, or support requests.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: Fulfilling book orders, managing event and workshop registrations, and enabling access to our online platform.
• To Communicate With You: Sending order confirmations, event reminders, service updates, and responding to your inquiries and feedback.
• For Marketing and Promotional Purposes: With your consent, sending newsletters, information about new arrivals, upcoming literary events, book club schedules, and special promotions that may be of interest to you. You can opt-out of these communications at any time.
• To Improve Our Site and Services: Analyzing usage patterns to enhance user experience, optimize site functionality, and tailor our book selection and event offerings.
• For Security and Fraud Prevention: Protecting our site, customers, and business operations from fraudulent or malicious activities.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, legal processes, or governmental requests.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under GDPR:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to our newsletter). You can withdraw your consent at any time.
• Contract: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., processing a book order).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation that we are subject to (e.g., tax or accounting regulations).
• Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permitted by law).

4. Disclosure of Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Trusted third parties who perform services on our behalf, such as payment processing, website hosting, analytics, email delivery, and customer support. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law or in response to valid requests from public authorities to meet national security or law enforcement requirements.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity. We will notify you of any such transfer and choices you may have.

5. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise these rights, please contact us using the details provided below.

8. Cookies

Our site uses "cookies" to enhance your experience. Cookies are small data files stored on your device that help us understand how you interact with our site, remember your preferences, and improve functionality.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our service is not intended for anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please contact us:

Scribe & Quill Guild

South Crieff Road,

Crieff,

PH7 4HR,

United Kingdom